At Toyverse, we strive to ensure that every game and toy purchase meets your expectations. If you are not fully satisfied with your order, we offer the following refund policy: Returns are accepted within 30 days of purchase for unopened and unused items. Items that are damaged or defective may be returned within 14 days for a full refund or exchange. For gift-wrapped items, returns are accepted only if the product is faulty or damaged. Refunds will be processed within 7-10 business days to the original payment method. If you have any questions or concerns, our customer service team is always here to assist you!